If you are unhappy with your purchase for any reason (other than if it is defective) and wish to return it, you may do so within 7 days of the date of delivery, provided the following conditions are satisfied:
- You have a valid proof of purchase, i.e. the original receipt;
- The goods are in original selling condition, i.e. unused; and
- The goods are in their original undamaged packaging.
Kindly note that should you wish to return any product you forfeit the originally charged delivery fee. Should you wish that we collect the product from your address an additional collection fee will be applicable, alternatively the product can be taken by yourself to our nearest depot which are located in Gauteng, Durban and Cape Town.
Kindly send an email to firstname.lastname@example.org to start this process.
Refunds (if applicable)
Once the product you wish to return has been received and inspected, we will notify you of the approval, alternatively rejection of your refund. In the event that your refund is rejected, reasons for the rejection will be provided.
If your refund is approved, then it will be processed and payment will be made to the account used to purchase the product within 7 days of approval of the refund.
Late or missing refunds (if applicable)
If you have not received your refund after the 7 days mentioned above please do the following:
Check your bank account again;
Contact your bank as there is often some processing time before a refund is posted;
If you have done the above and have still not received your refund, please contact us at email@example.com.
Exchanges (if applicable)
We only exchange or replace products that are defective or damaged in transit or during the time period when stock or product was handled by us or any of our 3rd party suppliers. Should you wish to exchange it for the same product, contact us at firstname.lastname@example.org and we will contact you to arrange for the collection of the product.
Depending on where you live, the time it will take for your exchanged product to reach you may vary.
In the event that a product is exchanged due to being defective or damaged, all costs in relation to the exchange will be carried by us.
Incorrect Product Delivered
We thoroughly check all our products before shipping to ensure they are in excellent condition and agree to your order. However, in the unlikely event of you receiving damaged or incorrect product, please contact us within 7 days of receipt at email@example.com.
In the event that the purchaser cancels their order for which ever reason, a 5% cancellation fee will be levied on the total purchase (incl VAT). This fee will be subtracted from the refund due to the purchaser.
As per the Consumer Protection Act any defective products must be repaired, exchanged or refunded as decided by the customer within six months. Please note this is for defective goods and excludes fair wear and tear, abuse or neglect as per the Consumer Protection Act.
So, if your product is defective please contact us at firstname.lastname@example.org. We may retain the product for inspection and input from the supplier before making a decision. This may take some time depending on the supplier.
Repairs may involve a courier cost that is for the customer’s account and will be quoted upfront.
Please remember to bring the receipt as proof of purchase. Please note we cannot process any transactions, returns, refunds, or exchanges without the original proof of purchase.