Terms & Conditions


Please note the following terms and conditions which govern the use of this website, www.futondreams.co.za (“this website”), and which govern the use of AGADE Holdings Pty Ltd t/a Futon Dreams products and the components and materials from which they are made (“products”). By using this website and our products, you (“the purchaser(s)” and/or “the user(s)”, whichever applies) agree that you shall follow and be bound by these terms.

Please take special note of our Refunds and Exchange Policy.


Users may only use this website to browse the content and make legitimate purchases. Users are not to use this website for any other purposes, including without limitation, to make any speculative, false or fraudulent purchases.

This website and the content provided herein may not be copied, reproduced, republished, uploaded, posted, transmitted or otherwise distributed. Deep-linking, embedding or using analogous technology is also strictly prohibited. Any unauthorised use of this website and/or the materials contained herein may constitute legal violations, and as such, the appropriate legal actions will be taken against unlawful users.


The contents of this website are provided “as is” without warranty of any kind, either expressed or implied. We, the providers of this website (including the owners, the authors of these contents and in general anybody connected to this site in any way, collectively called “providers”), assume no responsibility for errors or omissions amongst these contents. Further, we do not warrant, guarantee or make any representation regarding the safety, reliability, accuracy, correctness or completeness of these contents.


By using this site and by using AGADE Holdings Pty Ltd t/a Futon Dreams products, you agree to fully indemnify AGADE Holdings Pty Ltd t/a Futon Dreams and its agents and/or associates against any claim or demand, as well as any losses, expenses, damages, costs, resulting from the use of this site or AGADE Holdings Pty Ltd t/a Futon Dreams products or from any violation of these terms.

Exclusion of Liability

By using this site and by using AGADE Holdings Pty Ltd t/a Futon Dreams products, you agree that neither AGADE Holdings Pty Ltd t/a Futon Dreams nor its agents shall be liable to you or any other person for any form of damages or costs whatsoever arising from the use of this site or from the use AGADE Holdings Pty Ltd t/a Futon Dreams products, or from the inability to use this site or AGADE Holdings Pty Ltd t/a Futon Dreams products. AGADE Holdings Pty Ltd t/a Futon Dreams makes no guarantees nor warranties for the performance or safety of its products outside of their intended purpose.

The use of these contents is forbidden in those places where the law does not allow this disclaimer to take full effect.


AGADE Holdings Pty Ltd t/a Futon Dreams reserves the right to alter these terms without express notice. It is the responsibility of the user to check regularly to determine whether these conditions have been changed. Users who find that they do not agree to any changes to these conditions must immediately stop using this website.

We will use our reasonable endeavours to maintain this website. This website is subject to change from time to time. Users will not be eligible for any compensation in the event that they cannot use any part of the website, or because of a failure, suspension or withdrawal of all or part of the website due to circumstances beyond our control.



The sharing of AGADE Holdings Pty Ltd t/a Futon Dreams photography is welcomed; referencing AGADE Holdings Pty Ltd t/a Futon Dreams and www.futondreams.co.za is appreciated. Users may share or redistribute photographs from this site in their original unedited form only.

Intellectual Property

This website and the content contained herein and on AGADE Holdings Pty Ltd t/a Futon Dreams social media accounts, including but not limited to products, designs, patterns, text, logos, insignia and video, are subject to copyright and intellectual property rights held exclusively by AGADE Holdings Pty Ltd t/a Futon Dreams and may not be copied or reproduced under any circumstances in any manner whatsoever. Such rights are protected by South African and international copyright and intellectual property laws.

AGADE Holdings Pty Ltd t/a Futon Dreams asserts and reserves full ownership, copyright, and intellectual property rights on all the designs and patterns on our products. The designs and patterns of our products may not be copied, re-interpreted, reproduced in any manner whatsoever.


In attempts to provide increased value to our users, we may provide links to other websites or resources. You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content (including misrepresentative or defamatory content) of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources.


We have the right, but not the obligation, to monitor any activity and content associated with this website. Accordingly, we may investigate any reported violation of these conditions or complaints and take any action that we subsequently deem appropriate which may include, but is not limited to: issuing warnings, suspending, terminating or attaching conditions to your access and/or removing any materials from this website.

8.    LAW

These conditions will be exclusively governed by and construed in accordance with the laws of South Africa, whose Courts will have exclusive jurisdiction in any dispute.


Certain personal information must be supplied by the user when completing a purchase on this website. This information includes but is not strictly limited to: billing address details, shipping address details, and personal details such as names and contact information.

This information is used solely for the purposes of fulfilling or otherwise managing your order. The providers will not deliberately make this information available to any third parties or use this information in any way other than what is specified here.

By placing an order on this website, you hereby consent to receiving electronic communications from AGADE Holdings Pty Ltd t/a Futon Dreams relating to your order and/or your order history with AGADE Holdings Pty Ltd t/a Futon Dreams. This communication may involve sending emails to your email address (and/or any other contact information provided by you) and are part of your relationship with AGADE Holdings Pty Ltd t/a Futon Dreams. Any such communication sent by the providers will contain instructions on how to update your communication preferences with AGADE Holdings Pty Ltd t/a Futon Dreams, should you wish to.

You agree that any notice, agreements, disclosure or other communications that we send to you electronically will satisfy any legal communication requirements, including that such communications be in writing.

You should maintain copies of electronic communications by printing a paper copy or saving an electronic copy.

By way of completing a newsletter subscription form on this website or accepting our Terms & Conditions, users explicitly provide their consent to receiving marketing communications from AGADE Holdings Pty Ltd t/a Futon Dreams in the form of email newsletters. Such newsletters typically contain information about special offers, surveys, news, and promotional announcements. Users who complete a purchase on this website but do not also complete a newsletter signup form, will not be automatically subscribed to receive newsletter marketing from AGADE Holdings Pty Ltd t/a Futon Dreams.

Please review our Privacy Policy for further information.


Your continued use of this website indicates that you understand and accept these terms and conditions. Furthermore, you undertake not to violate these terms in any way and acknowledge that you understand the legal implications of doing so. You further acknowledge that you will be held liable for all legal costs incurred by AGADE Holdings Pty Ltd t/a Futon Dreams for any civil or legal action deemed necessary against you for violation of these website terms.


The AGADE Holdings Pty Ltd t/a Futon Dreams online store forms part of this website. Purchases made through this online store are subject to the terms and conditions that govern use of this website as well as a sub-set of e-Commerce Terms and Conditions, which are laid out below:


The Futon base and mat must be inspected on delivery. Any fault found after the driver has left will not be accepted.

The Futon mat takes two people to fold into both the bed and the couch option.

Your Futon contains cotton which will absorb moisture from your body under a quilt at night. If it’s your regular bed, once a month you should roll it up (like a Swiss roll) regularly.

Customers to pay due consideration to their choice of mat:

Studded (non-removable cover) option, or

Unstudded (removable cover) option

The unstudded mat is not studded and is covered with a simple base fabric. It comes with a washable, detachable zip cover made from poly-cotton. The mat is not designed for use without the removable cover.

Should a studded mat be required with a removable cover, the covers are available at an additional cost.

AGADE Holdings Pty Ltd t/a Futon Dreams will not take responsibility for incorrect orders. Please ensure that on signing any quotation, that the specifications are correct.

Quotations are valid for seven days.

All futons are made to order. Please allow approximately 7 to 12 working days for manufacture, unless otherwise stated.

Futon bases are made from untreated pine.


When you confirm a purchase with us, legal obligations arise and your right to the refund of monies whether charged to your credit card or in any other way paid is limited by our terms & conditions. You must not make any purchase through this website unless you understand and agree to all our terms and conditions.

Once payment is made for a purchase, it is deemed that you have read and understood these terms and conditions for such a purchase. If you have any queries please contact us before making any purchases on this website.

Location, Currency & Pricing

This website offers South African Rands (ZAR) as its currency option and no other forms of currency will be accepted.

The default store currency is determined by your physical location (country) when accessing this website. Physical location is determined using GeoIP location software to derive this information from your device’s Internet Protocol (“IP”) address. This website will automatically apply a default currency and default pricing if a user’s physical location (country) cannot be accurately determined.

We reserve the right to alter prices and pricing configuration without prior notice. Prices may differ between countries or territories in consideration of exchange rates and production costs.[GdlH|C3] 

Sales Tax

All prices displayed are inclusive of Value Added Tax (“VAT”) at a rate of 15% (or the prevailing rate at the time).

Please note that if you are required to pay sales tax or customs duties on the order these fees shall be borne by the purchaser or receiver and not by AGADE Holdings Pty Ltd t/a Futon Dreams.

Product Availability

While we make every effort to maintain this website, we do not accept any form of liability for incorrectly listed products.

Placing an item in your order basket does not reserve that item or in any way guarantee its availability. Items are sold on a ‘first to checkout’ basis, meaning that in any instance where more than one user wishes to purchase a specific item, the first user to successfully complete the checkout process is automatically deemed the rightful purchaser.

Order Processing

No order will be processed until the order is confirmed and payment is received in full. Please contact us directly with any queries.


We make every effort to ensure the timeous delivery of all orders. We also endeavor to keep our customers up to date on the status of their order(s). Should delivery timelines be affected by unforeseen circumstances that arise or circumstances that are outside of our control, we will contact you via the email address provided during checkout and provide a revised delivery schedule.

Purchasers should expect a lead time of 10 – 17 business days for shipping within South Africa, and a lead time of 15-20 business days for international shipping. Shipping timelines are provided by the shipping provider(s) during checkout, while you are placing your order.

Cancellation, Refunds & Returns

We fully reserve the right, at our own discretion, to cancel any order or purchase made on this website. In such an event, we shall refund, reimburse, or issue a voucher or coupon on that purchase, in whole or in part, as is deemed appropriate under the circumstances.

Erroneous Orders

If an order or purchase from this website is made in error in respect of price and invoicing of product, shipping/delivery, and sales tax, we reserve the right to amend or cancel that order or purchase at our own discretion. In such an event, we will take reasonable steps, under the circumstances, to rectify the error promptly.

Returns Policy

We take pride in our products and hope that you will be most satisfied with your purchase. If you are not completely satisfied, please consider the options below.

Unwanted Products & Exchanges

Products may be exchanged or returned provided that all of the following conditions are met:

  1. The product is undamaged and unused, with the original labeling still attached;
  2. The product is in its original, undamaged packaging;
  3. The product is not missing any accessories or parts;
  4. The product is not listed in Section 3 as ineligible for return;
  5. The product is returned to AGADE Holdings Pty Ltd t/a Futon Dreams within 7 days of purchase.

Unless the purchaser wishes to return or exchange the product because it is not what was expected in respect of what could be reasonably inferred from its appearance and description on this website, the cost of sending the product to AGADE Holdings Pty Ltd t/a Futon Dreams shall be borne by the purchaser.

After 7 days, a product may only be returned or exchanged if is defective within 6 months of receipt, and where that defect was not brought about through damage caused to the product.

Products damaged on delivery

Should a product be damaged at the time of delivery or collection, please notify us right away by contacting us via our website’s contact page. We will arrange for the damaged product to be collected at no charge, and after we have inspected the product, we will arrange to replace the product as soon as possible. Please note that The Futon base and mat must be inspected on delivery. Any fault found after the driver has left will not be accepted.

Defective Products

A product is deemed defective if a material imperfection or flaw exists in the product’s materials and components or in its manufacture, which makes the product less acceptable than what one would be reasonably entitled to expect. The following will not be regarded as defects and will not entitle the purchaser to a return:

  1. Faults resulting from normal wear and tear;
  2. Damage arising from negligence, abuse by the user, or incorrect usage of the product; 
  3. Damage arising from overexposure to sunlight;
  4. Damage arising from failure to adequately care for the product;
  5. Damage arising from alterations made to the product;
  6. Where the specifications of the product, while accurately described on this website or the intended use of the product, do not suit the purchaser’s own expectations or intended use.


If a product is returned to us, for whatever reason as contemplated above, but not all products or accessories or parts of the purchase are returned, we reserve the right to refuse the return, or only to replace the item returned, or to estimate the value of the missing goods and issue a credit or refund in respect only of the returned item. Additionally, if a product is returned to us which does not comply with the above sections of this policy, we shall not bear the costs of having the product collected from or returned to the purchaser.

In the event that the purchaser cancels their order for which ever reason, a 5% cancellation fee will be levied on the total purchase (incl VAT). This fee will be subtracted from the refund due to the purchaser.


All transactions are processed in South African Rands (ZAR). The total price of all orders includes VAT and shipping costs.


PayFast is a South African payment processing service that enables easy, secure and instant transfer of money between online buyers and sellers. The range of payment methods that PayFast enables on this website and a description of each is provided below:

Instant EFT

Instant EFT lets users pay using traditional internet banking with South Africa’s six main banks; ABSA, FNB, Standard Bank, Nedbank, Capitec Bank, and Investec. The electronic funds’ transfer (EFT) is instantly verified (“instant EFT”). There are no waiting periods, proof of payment is not required, and no financial information is disclosed to us. Please note that you must have an active bank account with one of the six banks listed here in order to use this method.

Credit cards

Credit cards, one of the most widely used online payment methods, allow us to accept both local and international payments, using Visa and Mastercard credit cards.


AGADE Holdings Pty Ltd t/a Futon Dreams is committed to providing secure online services. Encryption is used to protect the transmission of personal information when completing online transactions, and all encryption complies with international standards. We do not store or have access to users’ credit card details or other confidential payment details that could potentially be used for fraudulent or malicious purposes.


We reserve the right to change, modify, add to or remove from portions or the whole of these terms and conditions from time to time and without prior notice. Alterations to these terms and conditions will become effective upon such changes being posted to this website. It is the user’s responsibility to periodically check these terms and conditions on this website for changes or updates.

The user’s continued use of this website following the posting of changes or updates will be considered notice of the user’s acceptance to abide by and be bound by these terms and conditions, including such alterations.

Your continued use of this website following the posting of changes to these terms will mean that you accept those changes. You agree not to use the site or any materials you may obtain through the site in a manner that violates any law. You also agree not to use the site to impersonate any person or entity or otherwise misrepresent your affiliation with a person or entity.

You further agree not to interfere with or disrupt the site, servers or networks connected to the site or to use any data mining, robots, or similar data gathering or extraction methods or attempt to gain unauthorized access to any portion of the site or any other accounts, computer systems, or networks connected to the site, whether through hacking, password mining, or any other means. We may terminate or restrict your use of this site, without compensation or notice if you are, or if we suspect that you are (i) in violation of any of these terms or (ii) engaged in the illegal or improper use of this site.


Email:  info@futondreams.co.za